Gandalf Review of:

http://www.earnforex.com/forex-brokers/GallantFX

Susan from Canada Says:

"I cannot recommend Gallant. They take more than their fare share of your money.

They charge you to put money into the account. They take a commision as well as a spread. There is a difference in what I make on my trades in a demo and on a live account making the same trades. I am sure they will charge me money to close my account, if I can get someone to answer my request to close my account. Customer service is almost non existant unless it is putting money in their pocket. Do not use Gallant, you will have nothing but frustrations..."

Advice from Gandalf the FX:

This is one of those times that I look at a complaint on a broker, and say to myself:

"Not to be rude, but I honestly think this person should not be trading Forex". 

Susan is a frustrated trader that doesn't like Gallant acting as an STP Forex Broker (as per their advertising). Which involves Charging Wire fees (normal), Having commission and/or non-commission feeds (normal), having 2 different types of executions - on live vs. demo...which we all know is the case with all Live Vs. Demo trading. 

* Note: ALL these are the signs of a true STP broker.

However, now we bring up the issue with their support - which is hard for me to comment on. Because I've seen customers who have a difficult time understanding FX protocol, usually have an issue understanding the support they receive. BUT for the future, I would make sure that you are emailing them (so there is a record for both of you)...brokerages will often respond better to emails then phone calls; when there are certain cases that need disputing and requires the matter to be escalated.

Gandalf The FX